The Business Improvement Manager will work in a busy and dynamic team environment, working collaboratively with all areas of the business such as Operations, Commercial, Fleet; to undertake a variety of business improvement tasks. This will support the Business Director in maintaining, developing and growing the business to meet turnover and margin expectations and ambitions.
The role will be based at our Penkridge, Staffordshire HQ but will accommodate days working from home. Core tasks for the Business Improvement Manager will include:
Responsibilities – but not limited to:
Bid Quality team – a core member of our bid team when a Quality submission is required at either Selection Questionnaire (SQ) stage, or Invitation to Tender (ITT) stage. This will primarily be for Framework contracts let by National Highways but may extend to other clients. This will include responsibility for writing quality submission documents and working closely with other core bid team members to develop excellent Quality Submissions in a short space of time that instil a high degree of confidence in markers’ minds. This requires a high degree of attention to detail and literacy skills. These usually takes the form of an 8-12 week period of intense activity aligned to client tender timescales, and during these bid periods other day to day tasks might be parked for a period of time.
Best Practice & Value Creation – in support of our bids and our collaborative relationships capture best practice in the form of case studies. Working with the Business Director and the wider Business Team these case studies shall inform marketing campaigns, conferences and working groups. They shall focus on National Highways imperatives of Safety, Customer and Delivery with an eye on other topical content such as social value, EDI and carbon.
Innovation Forum – a core member of the monthly Innovation Forum supporting the group in identifying, developing and delivering innovations within the highway sector. This will include working with project owners to support research, business cases, development, trials, scaling and recording of business improvement activities. This might take the form of scoping and delivering assigned Lean projects including the writing up of Knowledge Transfer Packs and Benefits Realisation Capture Forms in line with National Highways guidance. This will also include exploring solutions to address needs with other sister companies within the wider Renew Group.
Business Plan – supporting the Business Director in developing the annual business plan for agreement with Renew, considering such items as current and market forecast conditions, competitor profiling, SWOT analysis on current business, key risks and opportunities, and key client relationship management.
Improvement Plans – support the Business Director and other departmental teams in the development of improvement plans to ensure efficiency of approach. These plans are intended to be strategic such as leading on development of the Lean Improvement Plan, and process improvements. Tactical improvement planning is likely to be more of a focus for our operational teams.
Work Winning – working alongside the Operations and Commercial teams to track and mine potential work winning opportunities to meet turnover and margin expectations and ambitions. This shall be aligned to our Business Plan and might include providing potential clients with an overview and product details of business capability.
New Win Frameworks – Supporting the Operations Team in developing and delivering Transition Plans for new framework contracts (e.g. National Highways Scheme Delivery Framework, National Highways Technical Surveys and Testing Framework etc.) to ensure the business becomes embedded in new relationships and our people understand the contract requirements. This will include the coordination of our tender commitments and quality promises. This might also include being assigned membership of new Community groups which will include working alongside clients, fellow contractors and subject matter specialists to push forward particular focus areas e.g. East Region Collaboration Group, NW EDI Group.
General Business Management – chairing cross company meetings on business initiatives. Spot checks, audits and reviews to inform improvement planning. Production and upkeep of spreadsheets and other tools for planning and data collection purposes. Preparation of presentations to promote Carnell at client and community meetings.
Other tasks to address emerging business need or opportunity may be assigned to the Business Improvement Manager at any time by the Business Director.
Qualifications / Experience
Experience of working in highway maintenance with National Highways, desirable
Business development experience, desirable
IT skills, essential
Agile thinker, essential
Good communications skills (writing and verbal), essential