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Performance Manager

Performance Manager to work in a busy office, managing both internal and external performance metrics. Undertaking various tasks and supporting the Business Improvement Manager with all areas of the business by producing weekly and monthly performance statistics.

The Performance Manager is responsible for developing strategy for and managing the performance of schemes nationwide and reporting externally to Highways England (HE) as a supplier of the Collaborative Delivery Framework. Suppliers’ performance is assessed on an Area basis through HE’s Collaborative Performance Framework (CPF) toolkit.

You will be responsible for developing and implementing performance management tools across the business, aiming to make improvements and raise performance levels, including the use of lean tools and techniques. You will work collaboratively with other suppliers within the community and with people across the business. With the support of a Performance Assistant the Manager will be required to generate the monthly reports at high level to be distributed to the senior leadership team and deliver and analyse internal key performance indicators (KPIs).

The role requires some UK wide travel to attend client meetings on a monthly basis.

A typical month would include:

  • Collation, completion and distribution of internal KPI data
  • Completion of internal KPI action plan
  • Managing Director monthly report
  • Inputting to Business and Operations Board report
  • Updating HE performance spreadsheets
  • HE Asset Delivery CPF Scorecards for each Area
  • Collating and maintaining Collaboration Action Plans to support CPF measures
  • Attending HE Area meetings
  • Dealing with Customer Contacts and supporting the PR & Marketing team
  • Internal usage reports
  • Capturing, sharing and managing Best Practice and developing case studies
  • Quarterly Reports
  • Process Mapping
  • Progressing lean projects

We’d love you to join our team if you have:

  • Experience of Performance Management and continuous improvement
  • Experience in supporting business development
  • IT skills
  • Ambition to improve performance

From time to time to suit business needs, the role will also include supporting work winning opportunities including completing pre-qualification questionnaires (PQQs) and writing tender quality submissions with a high degree of attention to detail. This will require work with staff at all levels of the business from Apprentices to Directors; and include transferring learning and bid feedback back into the day to day business to improve future bids e.g. process improvement, capturing best practice and case study evidence.

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