Carnell provides specialist maintenance and support services that help ensure safety and efficiency for the UK’s road network infrastructure. For almost three decades, major public and private sector customers have relied on Carnell for cost effective, sustainable solutions to improve their network assets. Carnell has a proven track record of collaborating with clients and other supply-chain members to safely deliver excellence and certainty of outcome. With a history of award-winning innovations, they operate nationally from their HQ in Staffordshire and offices throughout the UK, working with the local communities to provide social value.
Carnell have extensive experience of working in safety critical environments. Safety is integral to all aspects of our operations and we are committed to the promotion of a first class health & safety culture, which we believe is key to our business success. Our Occupational Health & Safety Management Systems are certified to ISO 45001:2018 standard.
We are members of RoSPA and as of 2023 are five times President’s Award winners (14 consecutive Gold Awards). Our safety strategy is supported by our ‘Let’s All Go Home Safely” campaign and we are committed to National Highways’ first imperative that ‘no one should be harmed when travelling or working on the strategic road network.’
We identify and manage hazards and risks through assessment and control systems. Any site incidents and accidents result in a board-led root cause investigation.
Since 2017, we have had a Zero AFR – a testament to the commitment of our workforce, site management and SHEQ teams to creating a safe working environment. In 2020 we achieved 4 million hours without a RIDDOR reportable accident.
We are proud members of RoSPA and have continued to progress through the ranks over the years. Starting in 2006 we won our first of four Silver Awards, achieving Gold in 2010, Gold Medal (5 consecutive Gold Awards) in 2014 and were presented with our fifth President’s Award (14 consecutive Gold Awards) in 2023.
We are committed to improving the health & wellbeing of all our employees, not only ensuring everyone goes home safely at the end of each shift but also ensuring we give them every encouragement in maintaining a long and happy life away from work.
Our Occupational Health & Safety Management Systems are certified to ISO 45001:2018 standard.
We support National Highway’s Home Safe and Well vision, which is their approach to health, safety and wellbeing.
We endeavour to improve customer satisfaction and experience when our customers are impacted by our work. This includes work on sites for our clients, and our office presence in communities across the country.
We support National Highways’ second imperative which is Customer (behind Safety) and are working with them to increase our Customer maturity.
Our established ‘Think customer’ culture is based around four key objective areas that together support our aim that customer service become ‘business as usual’. These are Leadership; People; Systems and Maturity. These will ensure that customer service success is designed and structured and not a product of chance.
Carnell support the Institute of Customer Service’s campaign to end abuse of our essential workers. Our teams worked through the covid-19 crisis to maintain the strategic road network to support healthcare and logistics. Abuse towards road workers who are just doing their job is completely unacceptable.
Our work has been recognised through national customer service and industry awards:
Our management system is fully certified to the environmental standard ISO 14001.
We invest in developing technologies and solutions that cut down waste, carbon emissions and whole life costs.
Our services are designed to minimise any effect caused by our work – for example through innovative recycling, reducing works traffic volumes, and using alternative fuels.
We are committed to continued excellent delivery of services, linked to an unrivalled understanding of our customers’ requirements. This ethos extends right across our business activities.
We implement and maintain quality procedures which are accredited to the latest recognised international standard ISO 9001. To support our commitment to this standard and our client training schemes, we’ve also successfully integrated National Highways Sector Schemes (NHSS) 2A, 8 and 18 into our certification.
Documented objectives are set and reviewed during our management system review meetings, and monitored during internal audits and divisional review meetings. All our staff are involved in the implementation of our quality systems through training and communication.
Continuous improvement is a fundamental component of our customers’ contracts. Sharing our performance management system with our customers helps to promote best practice. By aligning our KPIs with theirs, we’re easy to do business with – and our operations are fast, lean and right first time.
Our performance management system captures and reports information across our four business streams.
Regularly measuring our performance helps us to understand the effectiveness of our activities, so that we can deliver continuous improvement throughout our organisation.
We do it by:
We work together with our clients and other suppliers to improve performance for all.
Carnell achieved BS 44001:2022 Collaborative Business Relationships certification in 2022, building on our previous certification to BS 11001.
We implement our collaborative approach across our contracts, sharing best practices and also learning from each other’s experiences to improve productivity and minimise waste. We strive to meet mutually agreed goals for the benefit of all parties.
Carnell’s partnership approach has been recognised numerous times at national awards ceremonies:
As a progressive organisation, we have documented many of our principles which show the commitment we have to the health, safety and wellbeing of our employees. By promoting a best-in-class approach to these key issues, we believe the benefits are passed on to our clients, suppliers and customers.