This accessibility statement applies to www.carnellgroup.co.uk

This website is run by Carnell.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 500% without the text spilling off the screen

• navigate most of the website using just a keyboard

• navigate most of the website using speech recognition software

• listen to most of the website using a screen reader

We have also built the website with the following in mind: 

• the web pages are designed to be viewed on a wide range of screen resolutions;
• you can vary the text size by using your browser's text resize option (usually View > Text size);
• all images have been given descriptive alternative text tags;
• we have used text and background colour combinations that are sufficient in contrast;
• the page structure is easy to navigate by using a clear and user-friendly menu that is visible on each page of the site and uses HTML headings;
• Cascading Style Sheets control the presentation of pages and we have used properly structured markup for content. If style sheets are not supported or are turned off, information on the site can still be accessed and read;
• the use of JavaScript has been kept to a minimum. Where it is used then all pages are still accessible should JavaScript be turned off;
• all forms and fields follow a logical tab sequence to ensure easy navigation; and
• a sitemap is available to provide information about the layout of the website.

We believe that this website meets the requirements of the level 1 and 2 criteria of the World Wide Web Consortium Web Accessibility Initiative (WCAG WAI) 2.0 guidelines. We strive to meet level 3 whenever possible and we adhere to the accepted standards for accessibility and usability whenever we can, although it is not always possible to do so in all areas of the website, especially where guidelines are still evolving. We continue to review our solutions in line with updates to accepted accessibility guidelines and standards.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text

• most older PDF documents are not fully accessible to screen reader software

• live video streams do not have captions

• some of our online forms are difficult to navigate using just a keyboard

• you cannot skip to the main content when using a screen reader on the homepage only

• you cannot change the font colour and size

The text is too small for me to read – how can I change it?

If you are using a desktop PC, then follow these simple instructions:

• Mozilla Firefox: Go to View in your browser and select Zoom, select Zoom Text Only, then select Zoom In.
• Internet Explorer: Go to View in your browser and then select Text Size and select the size you require from the drop-down list.
• Google Chrome: Go to Options (denoted by three horizontal lines in the top right of the browser) and select Zoom and the percentage you require.

If you are using an Apple Mac, then follow these simple instructions:

• Mozilla Firefox: Go to the View menu, Text size and select Increase/decrease text size.
• Internet Explorer: Go to the View menu and select Text zoom (or Text size). You can increase or decrease your font size by clicking on Larger and Smaller or by using the percentage range given.
• Safari: Go to the View menu and select Zoom in.

To reset your zoom setting most browsers accept the Ctrl + 0 command.

The mouse is difficult to use – how can I get around the website?

You can navigate your way to selected areas of our site using your keyboard. You can use the arrow keys to help you with scrolling up and down a page. You can also move up and down pages by using the Page Up and Page Down keys. Using the Home and End keys will take you to the top and bottom of pages, respectively. You may also use the Tab key to jump between links on a page.

I cannot download or view certain documents/resources from the website – how can I get them?

Some documents require specific programs installed on your computer in order to view them. For example .pdf documents require the Adobe Reader program which you can download from http://www.adobe.com/.

If you are unable to open or view documents using the following file types then you may require Microsoft Office products or an update to your software package:

• .docx (Microsoft Word)
• .xslx (Microsoft Excel)
• .pptx (Microsoft Powerpoint)

The Microsoft Office suite or individual readers are available to purchase from here: http://office.microsoft.com/.

Which web browsers are best for viewing the website?

This website is designed to function on the most up to date version of the following desktop browsers:

• Firefox
• Chrome
• Internet Explorer 11.0+
• Safari

To check if you are running the latest browser version please visit www.browsehappy.com.

Useful links

To learn more about web accessibility visit:

• w3.org/wai — W3C accessibility guidelines
• www.rnib.org.uk — The Royal National Institute for the Blind
• www.legislation.gov.uk — Office for Disability Issues

Feedback and contact information

If you need information on this website in a different format:

• Use our contact form

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, use our contact form.