SafetyCam has been situated on the diversion route for the A14 J47A to J49 and was approached by a road user who was annoyed that it was ‘causing cars to brake’ to conform with the speed limit!

However, the customer soon changed their tune after talking to SafetyCam Operative Gerald Brown who took the time to explain its function and change his perceptions.

The e-mail we received said: “Mr Brown was completely open, honest and engaging. He has a delightful mannerism and very capable of representing your company with gusto and enthusiasm. Mr Brown clearly has a passion for the work he performs and the safety implications and improvements his work contributes. Once all my questions had been answered, Mr Brown took me on a tour of his vehicle, detailing the equipment and purposes. A great employee and a credit to your Company. 5* engagement from an impeccable gentleman. Keep up your great work.”

Gerald also received plaudits from Vanessa Adu of the Concrete Roads Framework who said: “On behalf of John Sisk & Son Ltd and National Highways I would like to say job well done and thank you for being so patient with the customer. “